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FAQS
Frequently Asked Questions
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Yes! Lumbre Studioz® provides worldwide shipping. Shipping costs and time vary based on your location.
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Shipping times vary based on your location.
Most orders are shipped within 24 hours. It takes between 8 and 14 business days to receive your package. Delivery may take a little longer depending on location.
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WE ONLY ACCEPT RETURNS/EXCHANGES OR GIVE STORE CREDIT.
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@lumbrestudioz.com.